Refund Policy

1. When a full refund may apply

A full refund may be approved where:

• Payment was successfully received but the purchased service could not be delivered.
• The same transaction was charged more than once and only one order was fulfilled.
• DataWise GH confirms a system error caused payment for an unavailable product.
• DataWise GH determines after investigation that the customer did not receive the purchased value.

2. When a refund normally does not apply

• The bundle was successfully delivered to the phone number submitted during checkout.
• The customer entered the wrong phone number or selected the wrong network and the order was delivered using those submitted details.
• The customer changed their mind after the order entered processing.
• The recipient used, transferred or consumed the delivered service.
• A delay was temporary and the order was later delivered successfully.

3. Delayed orders

A delayed order is not automatically treated as a failed order. DataWise GH may first check payment records, retry delivery or confirm the service status with relevant providers.

A refund may be approved when the order cannot be completed after investigation.

4. How to request a refund

Contact support and provide:

• The DataWise GH or payment reference.
• The recipient phone number.
• The selected network and bundle.
• The payment date and amount.
• A clear explanation of the problem.
• Any relevant payment receipt or screenshot.

5. Investigation

DataWise GH will compare the support request with payment verification, order records and delivery information.

Additional information may be requested where necessary to identify the payment or prevent fraudulent refund claims.

6. Refund method

Approved refunds will normally be initiated through the original payment channel or another secure method approved by DataWise GH and the customer.

After a refund is initiated, the final time for the funds to appear may depend on the customer’s bank, Mobile Money provider or payment processor.

7. Chargebacks and disputes

Customers should first contact DataWise GH support so the order can be investigated promptly.

Fraudulent or dishonest chargeback claims may lead to account restrictions and the submission of payment and delivery records to the relevant payment provider.

8. Contact support